Return & Refund Policy

We want you to be satisfied with your purchase.

  • Returns accepted within 14 days of delivery.

  • To request a return, contact us at contact@primals-queens.com.

  • Items must be unused, in original condition, and with packaging.

  • Refunds are issued to the original payment method within 7–10 business days after inspection.

  • Return shipping costs are the responsibility of the customer unless the product is defective.